Online Protection For Mac

Features & Benefits

How Norton Security Online helps protects your PC, Mac, and mobile devices:

  • Secures multiple PCs, Macs, smartphones and tablets with a single subscription
  • Helps safeguard your private information
  • Manages protection for your devices with an easy-to-use web portal
  • Remembers, secures and automatically enters your username and passwords
  • Alerts you about risky Android apps before you download them
  • Easy to install and use

Instructions

Installation Instructions

Follow these quick steps to get started! Comcast.net email address and password are required to continue. Find my email address.

Step 1

Bitdefender Antivirus for Mac. Bitdefender Antivirus for Macs is the best overall line of defense for. All of our antivirus for Mac reviews Sophos Home Premium for Mac Avast Premium Security Kaspersky Internet Security for Mac 2020 Avast Free Mac Security Avira Free Antivirus for Mac Norton Security Deluxe (Mac) Trend Micro Antivirus for Mac Airo Antivirus F-Secure Safe Malwarebytes Premium ESET. A full protection package can monitor your Windows computer as well as MacOS, iOS and Android devices and include a password manager, a VPN, parental controls, secure online backup, identity theft.

Have your Xfinity user ID or Comcast.net email address and password ready.

  • If you don't know your user ID, find it.
  • Forgot or lost your password? Reset it now.

Step 2

Uninstall any existing security software from your computer, including previous versions of Norton Security.

Click here to begin the Norton Security Online download process.

Log in with your Xfinity user name and password if prompted.

Create or log in to your Norton account.

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Download the product on the device you are using or send a link to download on another device.

Step 3

Check tips and tricks if you have any issues or questions about the download process or chat with a Norton customer support representative.

Looking for more help on install? Visit our Support Page or call Norton Support at 1-877-272-7149.

System Requirements

Operating Systems Supported

Norton Security covers PCs, Macs, Androids, iPads and iPhones. Some features are not available on iPad and iPhone.

Windows Operating Systems

  • Microsoft Windows 10 (all versions), except Windows 10 S. Edge browser not supported.
  • Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
  • Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later.
  • Microsoft Windows Vista (all versions) with Service Pack 1 (SP 1) or later. New features are no longer supported on Windows Vista operating systems. ID Safe browser extension is no longer supported on Windows Vista.
  • Microsoft Windows XP (32-bit) Home/Professional with Service Pack 3 (SP 3) or later. New features are no longer supported on Windows XP. ID Safe browser extension is no longer supported on Windows XP.

Mac Operating Systems

  • Current and previous two versions of Mac OS.
  • Norton Family and Norton Family Premier features not supported.

Android Operating Systems

Online
  • Android 4.1 or later. Must have Google Play app installed.
  • Android 4.1 or later required for Norton Family Premier Android app.
  • Auto-scan of apps on Google Play is supported on Android 4.1 or later, except for Samsung devices. Samsung devices running Android 4.2 or later are supported. For earlier versions of Android, the Google Play 'Share' function must be used to scan apps on Google Play.

    iOS Operating Systems

    • iOS 8 or later.
    • iOS 9 or later is required for Norton Family Premier Child Monitoring app.

    Required for All Installations

    • A standard web browser such as Internet Explorer, Chrome, or Firefox.

    Frequently Asked Questions

    I cannot find my Norton product after I upgrade to Windows 10.
    If you have upgraded to Windows 10 and cannot find your Norton product, please visit the Recover Norton after Windows 10 upgrade support page on NortonLifeLock's website
    I cannot start my Norton product after the Windows 10 upgrade.
    If you cannot start your Norton product after you upgrade to Windows 10, then you may need to uninstall and reinstall it. For additional support, please visit the Fix problems opening Norton support page on NortonLifeLock's website.
    How do I switch from a paid Norton subscription to Norton Security offered at no additional cost with Xfinity Internet service?
    To switch from a paid Norton subscription to the subscription offered at no additional cost through Xfinity, please click here to contact a Norton support representative.
    Downloading Norton Security Online:

    Xfinity Internet customers can download Norton Security Online by doing the following:

    • Download here
    • Go through the steps, which will include removing any existing anti-virus software from your computer, and install Norton Security Online.
    Why does Norton ask me to restart my computer?
    You will be asked to restart your computer during the Norton Security Online installation process in order to remove any existing security software. If you choose to not restart your computer immediately, your computer will not be protected.
    Can I download Norton Security Online on more than one device?
    Yes. Norton Security Online can be downloaded on up to five devices per Xfinity residential account at no additional cost. If you'd like to purchase protection for an additional five devices, you can purchase Norton Security Deluxe at a special discount for Xfinity Internet customers.
    What do I need to install Norton Security Online?
    To download Norton Security Online, you will need your Xfinity User ID and password. Simply download Norton Security Online and enter your Xfinity User ID and password when asked. You will then also be prompted to create a Norton Account. Please enter in your information when prompted during Norton Security Online’s installation. Note: only one Norton account should be created and used for the household.
    Is Norton Security Online really available at no additional cost for Xfinity Internet customers?
    Yes. Norton Security Online is available at no extra cost for Xfinity Internet customers. Xfinity Prepaid Internet customers do not receive Norton Security Online.

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    How do I access the Norton Account Portal?
    The Norton portal associated with Norton Security Online, included with Xfinity Internet, is available here.
    How does deleting or suspending one of my Xfinity User IDs affect my Norton services?
    Suspending one of your Xfinity User IDs will not have an effect on your Norton services; however, deleting a username may result in the device that downloaded the software with the deleted username, to receive a notification that the license has expired.
    What happens to my Norton Security Online subscription if I am no longer an Xfinity Internet customer?
    Should you cancel your Xfinity Internet service, Norton Security Online subscription will be cancelled.
    What do I do if I have issues downloading Norton Security Online?
    For help downloading Norton Security Online, you can visit the Norton help site, or contact a Norton support representative.

    Want help protecting more than five devices?

    Add Norton Security Deluxe to your complimentary Norton Security Online subscription to help protect additional devices.

    Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

    Enjoy 3 years of peace of mind when you buy AppleCare+ for Mac.

    Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2

    3 years of Apple-certified service and support coverage
    Get up to 2 incidents of accidental damage protection every 12 months1

    One stop for support

    Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

    • 24/7 priority access to Apple experts by chat or phone
    • Global repair coverage1
    • Onsite repair for desktop computers: Request that a technician come to your work site3
    • Mail-in repair for portable computers3: Mail in your Mac using a prepaid shipping box provided by Apple
    • Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service Provider

    Hardware coverage

    Get up to 2 incidents of accidental damage protection every 12 months1

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    Get battery service if it retains less than 80% of its original capacity

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    AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.

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    Coverage includes the following:

    • Your Mac computer
    • Battery1
    • Included accessories such as the power adapter
    • Apple memory (RAM)
    • Apple USB SuperDrive
    • Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax1

    Software support

    Get direct access to Apple experts for support using macOS and more

    Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

    • Using macOS and iCloud
    • Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, and Keynote, and pro apps such as Final Cut Pro X, Logic Pro X, and more
    • Connecting to printers and AirPort networks

    How to buy

    1. Purchase AppleCare+ with your new Mac.
    2. Or buy it within 60 days of your Mac purchase:
      • Online (requires you to verify your serial number)
      • At an Apple Store (inspection of Mac and proof of purchase are required)
      • By calling 800-275-2273

    AppleCare+ available for:

    My Mac Protection

    • MacBook
    • MacBook Air
    • 13” MacBook Pro
    • 15” MacBook Pro
    • 16” MacBook Pro

    For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operation and integration issues, purchase AppleCare OS Support. See AppleCare+ Terms and Conditions for complete product details.

    Get support now by phone or chat,
    set up a repair, and more.

    Online Protection For Mac Computers

    Call Apple Support at 1-800-APLCARE.

    Contact Apple Support

    Get support for all of your
    Apple devices in one app.

    Get the Apple Support app